If it were possible to handle your request via Facebook, we’d be happy to do so; however, for account inquires and bookings for security reasons it is necessary to speak with an agent. Any advice on getting thru?Currently 1 hour and 22 minutes into a wait and glad i found this page for my sanity.This is insane! They will do anything to ensure your miles don’t get used. But NH and TG let me choose now for flights a year away.I’ve been on hold for an hour now and CANNOT believe it. I’ve been on hold for 105 minutes. So not only were my points used for a flight but I paid the highest fair for of all things a funeral. Can anyone tell me; Were you finally able to get thru and resolve your issue to book a flight? Box 23000 Station Pointe-Claire-Dorval Pointe-Claire, QC H9Y 1K2 So here I am, 1 hour 43 mins into dialing to solve a simple matter!!! The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. Common problems addressed by the customer care unit that answers calls to 800-361-5373 include Account Setup, Cancel Account, Account Access, Overcharge on Account, Find an Itinerary and other customer service issues. Agreed, it’s ridiculous!Completely agree and it is so pathetic. Earn 150,000 Hilton Honors Bonus Points | Terms Apply. If I get through this today before my battery fails, or my nerves fail, I will never use aeroplan again and am seriously looking at any way to fly other than Air Canada. Or is any of the information above inaccurate? Switching my rewards program to Westjet.I have a feeling that my ticket purchase with Air Canada didn’t go through properly, because even though Aeroplan gave me a reference number and itinerary it said I had to call and confirm the booking within 24 hours (???!!!! It seems broken beyond repair…@ Chris Pageau, I am curious, did you get served by the Air Canada agent at the airport?
Makes you feel so small and not valued as a person. No Visa Debit. I wanted to fly to Vienna and return from Berlin so I entered the dates in the multicity option.
Ridiculous!I’ve tried and given up so many times in the past – but cannot today as they changed my itinerary to leave 10 hours before the original reservation – which means I would miss almost a whole day.
No wait time and perfect performance. This is not an acceptable corporate behaviour. West Jet here we come!Ridiculous isn’t enough to describe the wait time and my frustration. I have a credit card bill coming in with these charges and can’t get any resolution because I can’t get through to anyone. !Jan 19: same message as Beens…exactly 2 hrs 14 mins and they say they cannot answer; please call back / click.I am trying to use up my points and stop using AC and Aeroplan. I’ll try again later this week in an early a.m. slot, it’s really not funny at all, however I couldn’t help but laugh.
NO phone queue just cut off…..1 hour six minutes and counting! There has been a perfect storm of travel advisories in the last 5 days. Battery dying on my phone. 3 days before departure, I received an email informing me that we were rerouted via Frankfurt AND Montreal! That is truly insane. The hotel I booked was Hotel WBF Nambaebisu for the period of Wed. April 15 2020 to Sun. when they used their direct line to Areoplan at the airport they went unanswered as well. On hold again today Dec. 19th and 2 hrs in and still on hold. Find great ways to earn miles for tons of great rewards.Choose from over 800 rewards in activities, merchandise and travel.Connect with Aeroplan and other members to get the most out of the program. You can contact the customer service of Aeroplan calling Aeroplan's phone numbers. The ladies I dealt with were very nice, but nothing was done in a timely manner. I needed to cancel a flight as the online system was not working and it was not possible.I go on business trips a lot and I thought maybe it’s a good idea to earn points.
We have been trying to contact Aeroplan regarding some required updates to a reward file that needs to be completed. Aeroplan Travel Services Inc. It’s been 72 minutes so far. Customer Service Plan. Tell tale signs of a scam!Stuart’s update … 88 minutes on hold … finally answered by a CSR who definitely sounded stressed. They also send an e-mail with brief apology for the wait time.I also find Air Canada’s wait times excessive (I know they are separate companies).