Returning from UK – many drop off points are operating at a reduced capacity, please call ahead to check with your local point before leaving your home. If you have made your purchase as a guest: request a return by clicking on the link included in any of the emails we've sent you regarding your order. Due to the current challenges posed by COVID-19, we've extended our return policy to 100 days in recognition that customers may be visiting our stores less frequently at this time. sit within our COVID-19 returns policy, and have an extended 90 day return period. New Asos returns policy means you might be refused a refund on your next order. Shoppers want to know exactly what they are purchasing and it's up to retailers to deliver a product that meets their expectations. "If you return anything within 28 days, we’ll refund you as normal… and after that (up to 45 days), you’ll now get an Asos gift voucher for the amount you spent. Simply place a new order! The retailer said it will investigate serial returners and refund requests where "activity doesn't sit right"Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletterOnline fashion retailer Asos has revealed it's changed its refunds policy to block serial returners.In a list of sweeping changes, the clothing behemoth said it's now extended its returns period - up from 28 days to 45 to allow customers to try on clothes and decide if they wish to keep them.In an email sent out to customers, the brand explained: "We know easy returns are one of the (many) reasons you shop with us, so we've increased the time you can return stuff from 28 days to 45 days. We may also experience some delays in our stock availability. All items are inspected on return.Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.If your account has been deactivated and you need to make a valid return, contact Customer Care.
Please note: Returns to the warehouse may take longer than usual to process, in line with Government guidance due to the COVID-19 risk, we are required to hold returned parcels in our warehouse for 48 hours before processing. We get it, sometimes something just doesn't work for you and you want your money back. "Although initially put in place to protect online shoppers’ from items that didn't meet expectations, the returns process could instead become a lose-lose scenario for retailers and consumers alike. Read below for more information. The introduction of gift vouchers for returns made between 28-45 days after purchase offers flexibility to customers, however is also a clear indicator that it has cost front of mind. Want to find out more about our returns policy?
Orders placed from 2nd June 2020 onwards sit within our normal returns policy here . If you've received an item which isn't quite right If so, please contact the seller directly for return address and instructions.To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Internet ExplorerWhat happens to my refund if I return between 29 and 45 days?Can I return an item for an exchange instead of a refund?How do I return my order within the UK using the Hermes collection service?the item being delivered to you or available for collection,the item being delivered to you or available for collectionIf we notice an unusual pattern of returns activity that doesn't sit right: e.g.
You can print a label from the carrier website by clicking the create return link. All returned items will be refunded once they've been received by our warehouse. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads – way, waaay more than even the most loyal Asos customer would order – then we might have to deactivate the account and any associated accounts.