service.You can monitor your Service Request from the Service Requests tab on the name of the failed instance that needs to be reinstalled and describe what Support Suggestion Box . Take advantage of a secure, expedited diagnostic process with automatic service request generation, priority service request handling, and automatic parts dispatch—at no extra cost.- Jake Carroll, Information Technology Manager, The Queensland Brain InstituteExpedites the diagnostic and restoration process
… This operation is intended for use when synchronizing data from an external system to Oracle Field Service Cloud. Submit a Service Request. Enhanced support provided by Oracle at no additional service cost Applies to: My Oracle Support - Version 3.3.1.0.0 and later Information in this document applies to any platform. See For example, if one of your instances has failed, you might provide the How to Create a Cloud Service Request (SR) (Doc ID 1484944.1) Last updated on DECEMBER 15, 2019. How to Escalate an Oracle Service Cloud SR For our customer's convenience, Oracle Service Cloud provides a support hotline to reach the technical support team. For more information, see Step 5: Learn About Opening Service Requests and Cloud Support Help: Service Requests. After you have provided all required information, click Submit. To give steps for creating a Cloud Service Request. In this Webinar, we will show you how you can leverage the custom AI powered Service Request Triaging Engine developed on Oracle CX Sales and Service Cloud to automate your triaging process resulting in increased productivity, process efficiencies, speed, accuracy, consistency and finally customer delight. Oracle Service Cloud; Oracle Field Service; Oracle Cobrowse; Intelligent Advisor; Turn On/Off Features; Documentation; Support Experience Blog; Cloud Portal; Learning. If you have not already configured your Oracle Support login profile for this My Oracle Support dashboard tab. At this time, these numbers are to be used to discuss only Service Requests that have already been submitted, and cannot be used to … Solution You can monitor your Service Request from the Service Requests tab on the My Oracle Support dashboard tab. Oracle Support. Oracle Auto Service Request—included with Oracle Premier Support—is the fastest route to restoring system availability if a hardware fault occurs. Contact Information for Technical Support. The operation performs the following: attempts to find a matching activity in Oracle Field Service Cloud based on the key fields provided in request. Take advantage of a secure, expedited diagnostic process with automatic service request generation, priority service request handling, and automatic parts dispatch—at no extra cost.