Oracle's award-winning support can confront the full range of technical issues facing your enterprise. With a team of on-site engineers, extensive online assistance, and 24x7 phone help, Oracle Support can help you prevent problems, resolve issues, and upgrade to the latest releases. With the possible effect the application might not work in the future. These policies include Oracle Linux and Oracle VM support terms, as well as provide a description of the Oracle Linux and Oracle VM support levels.The Oracle Cloud Hosting and Delivery Policies linked below are the primary documents used to communicate Oracle Cloud Services support policies.
Alert: This site will have a scheduled maintenance on Monday July 27 from 4 PM to 6 PM MDT (GMT -6). Oracle Premier Support for Software helps you get the most out of that investment.Oracle Premier Support for systems provides the essential services and resources your business needs to maintain the availability of your systems and the business applications they support.Oracle Premier Support for engineered systems provides fully integrated systems support with a single point of accountability and optimized performance at every level of the integrated stack. These policies are referenced in the Oracle Cloud Ordering Document and include Oracle's Cloud Services support policies in regards to hosting and delivery.The Oracle Hardware Warranty describes the standard Limited Warranty that applies to all products for which the Oracle Hardware Warranty is eligible. Topics addressed include a description of the Oracle Hardware Warranty; requesting warranty service; and responses to warranty service requests.Oracle’s Global Customer Support Security Practices apply to standard technical support services and hardware warranty services. We suggest you try the following to help find what you’re looking for:Run more efficiently and gain a competitive advantage with award-winning enterprise support and unparalleled innovation.Oracle Support can provide exactly the support coverage you need for your business success. Please refer to the Oracle Software Technical Support Policies for information on Oracle's software support policies, including Oracle's software support terms and descriptions of Oracle software technical support levels.The Oracle Exadata Technical Support Policies document below applies only to Oracle Exadata products acquired (i) prior to March 16, 2010 and/or (ii) between March 16, 2010 and May 31, 2010 with a 3-year warranty. How to create a Technical Service Request (SR) in My Oracle Support (Doc ID 1321379.1) Last updated on DECEMBER 25, 2019.
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The Oracle software will not be upgraded or patched, the environment (O.S., client software, middleware, other connected software) does. During this timeframe the site may experience intermittent downtime. Oracle Exadata Technical Support Policies. Applications Unlimited provides ongoing investment in Oracle Premier Support and development, with new customer-driven features and no application upgrade requirements from the continuous innovation release, saving you time to focus on your business success.Oracle Customer Success Business Advisory Services helps you gain faster and better value from your Oracle products.