Canadian Radio-television and Telecommunications Commission You will be informed if your complaint should be directed to the CCTS or another agency. These are legitimate business practices, provided the internet service provider is transparent about its use of ITMPs, and its customers are aware as to how their traffic will be managed.Your Internet service provider must disclose to you:At least 30 days before introducing a new traffic management practice or revising an existing one, your service provider must display information about the change on its website.
In addition, personal information will be collected, used and disclosed by RCGT, the CRTC and/or its Complaints Investigator Delegate in order to investigate complaints regarding violations of the Unsolicited Telecommunications Rules, to administer and enforce these rules, and for audit and quality assurance purposes. Depending on the volume of complaints and enquiries, you should receive a response from the CRTC within 10 working days after the complaint is received, even if it's just to let you know that your complaint has been forwarded.
Every three months, the Commission publishes a summary of the number and types of complaints it has received on its website, including the number of active and resolved complaints: Status Report – Complaints Related to Internet Traffic Management Practices (ITMPs) Many complaints can be resolved at this stage.After you have attempted to resolve your complaint with your telephone company, you can take your complaint to the next level through the The CRTC deals with complaints about accessibility. If your complaint is deemed an emergency, it will be dealt with right away. These companies must include in all residential phone books: If you have a complaint about your telephone service, the first step is to call your telephone company directly, and tell them your issue. Frustrated, Tomlinson filed a complaint with the telecom mediator, the Commission for Complaints for Telecom-television Services (CCTS).
The CCTS is an independent organization dedicated to working with you and your telecommunications service provider to resolve complaints relating to your telecommunications services. If you remain unsatisfied you may write to the CRTC. The CRTC doesn't follow up on anonymous complaints. CRTC written public submission to the Legislative Review Panel ; CRTC Forecast 2021-2022 Complete a survey on your experience using this Departmental Results Report Departmental Results Report 2018-2019 Complete a survey on your experience using the CRTC Departmental Plan Departmental Plan 2020-2021 ; Fees Report 2018-2019 [PDF (561 kB)]
You will be informed if your complaint should be directed to the CCTS or another agency. The CRTC is also not directly involved in their billing and marketing practices, quality of service issues, and customer relations. Unless your service provider has received prior approval from the CRTC, it may not use traffic management practices that do any of the following:If you believe that you service providerâs traffic management practices are not compliant with the CRTC policies, we encourage you to contact your provider. If you want to contact the CRTC with a complaint, you can use one of the methods below.
They also have the right to respond.You should feel free to file a complaint with the CRTC or CCTS, without fear of retaliation from the telephone company. The CRTC may decide to continue with a formal proceeding to resolve issues raised by your complaint.
If you remain unsatisfied you may write to the CRTC:Internet traffic has grown considerably in recent years and in response to the impact of this growth, some internet service providers have implemented internet traffic management practices (ITMPs) to manage the flow of traffic on their networks.