your digital box by unplugging its power cord from the wall or power bar.

Press the power button on the digital box to turn it on. You can find images in the article If your remote isn't under warranty there will be a $14.95 + tax charge for a replacement remote control.

If your business has more than one Shaw remote, check to see if the other remotes work in the affected room.

Unplug the power cords, wait 30 seconds, and then plug them back in. This can quickly fix issues with missing channels that you're subscribed to, or that are on free preview. Shaw Direct is committed to providing you with help in troubleshooting your PVR.

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You will see a black screen instead of the TV images.

It's been doing this for the last 12 hours.

If you are setting up an external hard drive for the first time, you can find system requirements and setup instructions on our feature page.

Contact Us Setup and How-to This does not currently apply to BlueCurve TV remote controls.This error message will appear on your TV when the digital box has stopped receiving the signal required to display that channel. Recording issues Available parental controls will vary by digital box. If it turns on and you can see programming on your TV:You can find easy-to-follow instructions for reprogramming your Shaw remote in the articleFirst, identify the type of remote control you have. By configuring the parental control settings on your digital box, you can control what kinds of programming your family has access to, and you can restrict what kind of content can be viewed by individuals who don't have access to the PIN password you set.

Unplug the power cords, wait 30 seconds, and then plug them back in. Search © 2020 Shaw Satellite G.P., All Rights Reserved. The equipment you rent or purchase may be new or refurbished. Enter your location for accurate product availability For information about these issues, read the articleThere are a few things you can try. A loose cable connection between your TV and digital box may be to blame, or you might have the wrong input setting selected. Wait 30 seconds while it resets, then plug it back in.
but there is no picture on your TV screen, your TV may be tuned to an MPEG-4 channel with a digital box that is not MPEG-4-compatible. Billing and My Account My Account
Location: Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues.