My complaint with American Express and their service is that they never get back to you.
Have you been paying high fees for your credit cards, savings accounts, or CDs? See reviews below to learn more or submit your own review. American Express was first mentioned on PissedConsumer on Feb 27, 2007 and since then this brand received 704 reviews.. American Express ranks 45 of 181 in Cards category. My father passed away on 11-04-2019. Some claim that the high fees that they pay for the exclusivity of American Express credit card products aren’t worth it due to poor customer service or their inability to access their perks.Customers that carry American Express credit cards or savings accounts have had their accounts closed without notification.Customers who have held American Express credit cards for years have had their accounts put on hold or suspended pending a financial review. Went outside to call my card and Can not get through to a live rep. On hold the first time for over 3 god damn hours!! I get different stories and offers every time I contact them.
I am getting really pissed off with these people! No us based service. As a Platinum American Express member I used the AMEX travel website to book a trip for me and my friend to Dubai on June 17th for $1628.12 each round trip.
I filed a charge dispute with a ticketmaster charge. Customers often complain that they don’t receive the perks as promised or they are unable to access them.
Transferred all money from savings to main account. I called back and tried again. This company is not yet accredited. That you could make my problem resolved in a few days is wonderful.It's not right what Big Business can get away with if we let them.
Over 40 days later I filed another dispute citing the evidence that ticketmaster automatically shuts off my chats and the automated system will not take my phone calls. American express refuses to take calls or contact me regarding. I have countless hours into trying to resolve a single issue with them. I don't understand the transactions. Transferred to the wrong dept 4 times. I received a message on January 31 that there was a fraudulent charge on my card which would have to be replaced . In some cases, the documentation isn’t processed correctly and the customer’s account is closed. In any event no card came and when I checked today I was told it had not been sent and would now arrive on January 8. I have been with AMEX for 25 years and have never missed a payment. I also would like to know what are the options with my points when I cancel the Amex card. When they contact customer service, they are told it can take several days to refund their overpayment.
Are you having problems accessing your account online or through the American Express app? There were two additional members of customer service staff who absolutely stood out, and along with the complaint handler is the reason that this is not a one star review and I still have an account. The person I spoke to was rude and unhelpful and refused repeatedly to connect me to a supervisor . Said something like YOUR COMPUTER SHOW it to you like that. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. I had very good and responsible utilization of those cards, untila temporary set back came up and the accounts were closed. I would like someone to contact me to explain the charges and credits. You can find contact details for American Express above. This usually gets them to negotiate. Tim put me on "a brief hold" and another person answered. Talked to Marie who transferred me to Tim.
American express. How do I know I can trust these reviews about American Express Platinum Card? Frequent In other instances, customers are told that they didn’t qualify for the perks even though their original application stated that they did. I was told the replacement would arrive on January 4, contrary to the overnight promise . We use cookies to improve your experience on our site and to show you personalised advertising. How do I … My stimulus money will be going to this card as well! American Express is almost always very good with charge disputes. Activity reflected online or via the app is often delayed or the balance due is not correct. I called the main platinum service number and explained the multiple charges and credits on December 13th and 14th for a trip I used point for. Their stimulus checks from the government and IRS refunds were forced to be put on the serve card instead of being deposited in their accounts. Here is the number so you can see for yourself.